Cancellation Policy.

You may cancel your order without penalty if the request is made within the following timeframes:

• Before production begins: Full refund minus a 5% processing fee.
• After production has started: Deposits are non-refundable once materials have been sourced and cutting/production has commenced.
• After delivery: Cancellations no longer apply — see our Refund Policy for quality-related issues.

1. Log in to your dashboard and navigate to the order you wish to cancel, or
2. Email support@paberin.com with your order number and cancellation request, or
3. Use the chat feature on our website to initiate a cancellation.

We will confirm your cancellation via email within 4 hours during business hours.

Paberin reserves the right to cancel any order under the following circumstances:

• Material unavailability that cannot be resolved within the quoted lead time.
• Design files that cannot be processed with our equipment or do not meet technical requirements after consultation.
• Suspicious or fraudulent activity.
• Non-payment of the order total within the agreed timeframe.

If Paberin cancels your order, you will receive a full refund (no processing fee) within 5–10 business days.

If you need to change your order (quantity, design, delivery address) rather than cancel entirely, contact us as soon as possible. Minor modifications may be possible even after production has begun, subject to additional charges.

Significant changes after production starts may be treated as a cancellation of the original order and creation of a new one.