Refund Policy.

You are eligible for a refund under the following conditions:

• Quality issues: If the finished product fails to meet the agreed specifications or tolerances (±1mm standard cutting tolerance), we will either recut at no cost or issue a full refund.
• Non-delivery: If your order is not delivered within the agreed timeline plus 7 business days, and Paberin cannot provide a valid explanation, you may request a full refund.
• Payment errors: If you were charged twice for the same order or charged an incorrect amount, contact us immediately for a refund of the overcharge.

• Orders where production has already begun (cutting has started) — deposits are non-refundable once materials have been sourced and work has commenced.
• Custom or personalized orders cancelled by the customer after production start.
• Design files uploaded by the customer that do not meet our technical requirements — we will notify you before production begins if there are concerns.

1. Contact us via email at support@paberin.com with your order number and reason for the refund request.
2. Include any supporting evidence (photos of defects, delivery issues, etc.).
3. We will review your request within 48 hours and respond with our decision.
4. If approved, refunds will be processed within 5–10 business days to the original payment method.

Approved refunds are processed through the original payment method. For Paystack payments, refunds are initiated on our end and reflected in your account within 5–10 business days depending on your bank or card issuer.

Shipping fees are non-refundable unless the refund is due to a Paberin error.